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take back FAQS

 

The Revivo Take Back program is our initiative to extend the lifetime of our shoes and keep them out of landfill. From October 2020-September 2021, our Amnesty trial was a limited promotion to encourage customers to send in their old previously loved Vivos back regardless of where and when they were purchased, or the current condition.  

Following the success of the Amnesty trial, we have established a year-round take back program.

We have taken feedback from you, our customers, on board and will now offer free shipping to UK customers who wish to send in their old Vivos. Sorry global Barefooters, we’re working on expanding free shipping for our Take Back program to more regions, and eventually, make this available worldwide.

For customers outside the UK, please e-mail [email protected] for further assistance. *Please note that at the moment, we can not provide free shipping outside the UK, and you will be responsible for all costs associated with shipping us your Vivos. We’re working to expand free shipping for our Take Back program to more regions, and eventually, make this available worldwide.

 

For UK customers:

  1. Clean, then pack your old Vivos (you’ll need to provide your own packaging)
  2. Use our Royal Mail portal [ open link https://www.royalmail.com/track-my-return/create/4750 in new tab] to arrange to ship your parcel for free.
  3. Confirm the shape and size of your package
  4. Fill out the form and select “Vivobarefoot Take Back” as the reason for return.
  5. After entering your details, press the red button towards the bottom of the page: “Create your label for Revivo Take Back by Vivobarefoot” (You’ll have the option to use a QR code on your smartphone if you don’t have access to a printer)
  6. Once you’ve arranged the free shipping, don’t forget to post your Vivos.

Currently, we only offer this service for Vivobarefoot shoes. We accept all Vivobarefoot footwear, in any condition.

Our Shoe Amnesty was a limited promotion to encourage customers to send in their old previously loved Vivos back regardless of where and when they were purchased, or the current condition. During the Amnesty trial, customers were rewarded with a 20% discount code for Vivobarefoot, or a £10 donation to the Livebarefoot Foundation for each pair of Vivos that was sent back to us.

Our goal is to keep as many Vivobarefoot shoes out of landfill as possible. The Amnesty Trial has ended, but customers can still return pre-loved Vivos through the Revivo Take Back program. Instead of a discount code or donation, UK customers can ship us old Vivobarefoot shoes for free. We are working on offering free shipping in more regions soon.

The Revivo Take Back program helps to keep our footwear, where possible, on feet, by refurbishing and reselling it on revivo.com.

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