RETURNS & EXCHANGES FAQS

If you are not totally satisfied with your Revivo order or change your mind within 28 days, you can return your shoes for a full refund. Items must be returned in the original condition they were purchased and customers are responsible for the return shipping fee.

Please note, we do not include returns forms in our UK orders to reduce waste. To return your order follow the process on our Shipping & Returns page.

Unfortunately, due to limited stock we don’t currently offer exchanges. If you would like another size or colour, please place another order and follow the returns process for the original order.

If you believe our product is faulty, you can return this item free of charge in line with Vivobarefoot’s 6-month sustainable guarantee. Simply get in contact with our Customer Service team and they will be happy to honour your request, offering a repair or replacement where possible

We’ll usually ask you to send photos of the style, and in some cases to send them back to us. That way, we can prevent any future faults!

We process refunds as quickly as possible. Please allow 14 working days, and if you haven’t received your refund by then please contact our customer care

Please follow the returns process on site to correctly record your items and generate a returns label. All returns will be sent back to our warehouse in Rochford where they will be inspected and either refreshed or recycled depending on the stage of life they have reached.

If you have any further questions on how to return your order, please contact our Customer Service team

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